Withdrawing consent
You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by sending an email to our Personal Data Protection Officer at support@vngcloud.vn, and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law. The withdrawal of this consent does not affect the legality of processing data that you previously consented to before withdrawing your consent. You should understand that withdrawing your consent for the processing of Personal Data implies that you are not allowed to use the Services or access GreenNode's website, and this may result in disadvantages for you. GreenNode will be exempt from liability in such cases.
Requesting access to, or correction of Personal Data
- If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control thro ugh the Account Settings page or tab on the Site or Services. If you do not have an account with us, you may request to access and/or correct your personal data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request so as to be able to deal with your request. Hence, please submit your written request by sending an email to our Personal Data Protection Officer at support@vngcloud.vn.
- We may charge you a reasonable fee for the handling and processing of your requests to access your personal data. If we so choose to charge, we will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
- We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organization to refuse to correct personal data in stated circumstances.
Provision of Personal Data
- You have the right to request that we provide your Personal Data to you or on your behalf, or submit your Personal Data to organizations or individuals. To do so, please send an email attaching the Personal Data Request Form from the template to our Personal Data Protection Department at the email address support@vngcloud.vn.
- We may charge a reasonable fee to process and handle your request for the provision of your Personal Data. If a fee applies, we will provide you with an estimated fee rate in writing or via email. Please note that we are not obligated to respond to or fulfill requests for the provision of your Personal Data unless you have agreed to the fee.
- We reserve the right to refuse the provision of your Personal Data in accordance with the provisions of personal data protection laws, as required and/or allowed by applicable laws. These laws may allow an organization to refuse the provision of Personal Data in such cases.
Delete Personal Data
- You can request us to delete your Personal Data that we have collected by sending an email to our Personal Data Protection Department at the email address support@vngcloud.vn in the following cases:
  - (i) You find it no longer necessary for the agreed-upon collection purposes and accept the potential risks of data deletion;
  - (ii) We process your Personal Data that we have collected based on your consent, and you wish to withdraw your consent with no other legitimate basis for us to process this Personal Data;
  - (iii) You object to our processing of your Personal Data, and we have no compelling legitimate grounds to continue processing;
  - (iv) You believe that the processing of your collected Personal Data is not consistent with the agreed-upon purposes or that processing your Personal Data violates the law;
  - (v) You believe that your Personal Data must be deleted in accordance with legal regulations.
- Please provide as detailed reasons as possible to support us in determining whether you have a legitimate basis to request data deletion. However, we may retain Personal Data if there are legitimate bases under the law for us to do so (e.g., to comply with the laws of the host country where a subsidiary or affiliate of GreenNode is headquartered, or to protect ourselves against legal claims or ensure freedom of speech). We will notify you of such cases. Please note that after deleting Personal Data, we may not be able to provide services as before because we will not have knowledge of your preferences.
- You should note that Vietnamese law requires service providers like GreenNode to retain user information, including Personal Data, for a minimum period of two (02) years ("Retention Period") from the last time the user used the service. Therefore, requests for deleting your Personal Data can only be fulfilled after the expiration of the aforementioned Retention Period. We will attempt to delete your Personal Data within 30 days from the date of your request and the end of the Retention Period mentioned above, or inform you if more time is needed for this process.
Storage of Personal Data
We store your Personal Data throughout your use of the Service and continue this storage for a period of three (03) years from the last time you accessed and/or used the Service ("Storage Period"). This Storage Period may be extended or prolonged in cases where this information is necessary for us to provide the Service to you or as required or permitted by applicable law, such as the provisions of Tax, Accounting, and Auditing laws.
Objection against Profiling and Targeted Marketing
At any time, you also have the right to object to the processing of your Personal Data for sending you promotions, special offers, and sales messages, including the creation of customer profiles for these purposes. We will cease processing your Personal Data for these purposes. Please provide us with detailed information about the reasons for your request by sending an email to our Personal Data Protection Department at the email address support@vngcloud.vn to assist us in determining whether you have a legitimate basis to object or not. However, we may retain your Personal Data if there are legitimate bases for us to do so for this purpose.
Restriction of Processing to Storage Only
You have the right to request that we restrict the processing of your Personal Data that we have for the sole purpose of storage by sending an email to our Personal Data Protection Department at the email address support@vngcloud.vn, when:
- You believe the Personal Data is not accurate, for the period it takes for us to verify whether the Personal Data is accurate;
- We wish to erase the Personal Data but you want us to just store it instead;
- We wish to erase the Personal Data as it is no longer necessary for our purposes but you require it to be stored for the establishment, exercise or defense of legal claims; or
- You have objected to us processing Personal Data we hold about you on the basis of our legitimate interest, and you wish us to stop processing the Personal Data whilst we determine whether there is an overriding interest in us processing and retaining such Personal Data.