6.1. Customers are responsible for self-administering and keeping Customer’s account login information confidential to use the Service and are responsible for all actions performed by this account.

6.2. Customers represent and warrant that Customers will use the Services only for Customer’s own business and/or other legal activities; and in order to carry out and carry out these activities, Customers have obtained the necessary License as well as necessary approval from the authorized State Agency in accordance with the law of Vietnam.

6.3. Customers commit that, Customers will comply with the regulations and agreements related to economic sanctions and anti-money laundering specified on the website: https://vngcloud.vn/en/agreement-concerning-economic-sanctions-and-anti-money-laundering.

6.4. Except for software, applications provided by GreenNode to Customers and the Services of GreenNode, Customers hereby undertake and warrant that, all software and applications that Customers install and use on the infrastructure floors, services of GreenNode are fully copyrighted from that Developer or Distributor of such software or applications. In case, the software, applications that Customers use on the system, infrastructure of GreenNode or software, applications connected to the infrastructure, services of GreenNode do not have full copyright, potentially unsafe system and/or at the request of the copyright owner, GreenNode shall have the right to proceed pursuant to Clause 6.7 of this Article.

6.5. In case of a force majeure event and/or unexpected incident, Customers are responsible for cooperating and coordinating with GreenNode to resolve, fix to ensure the service quality and/or reduce potential damage to Customers. In case Customers do not cooperate and coordinate with GreenNode to resolve, fix incidents, and/or force majeure events, GreenNode will be exempt from all liabilities, including any related liability and/ or liability to indemnify, penalize for any damage, or interrupt service.

6.6. You are obliged to comply with obligations and responsibilities in relation to the cross-border information provision (if applicable), details at https://vngcloud.vn/en/cung-cap-thong-tin-xuyen-bien-gioi.

6.7. If GreenNode detects or receives a complaint, report, warning, or information from a competent Authorities or any third party alleging that (i) the Customer engages in any Prohibited Acts through the use of Services; and/or (ii) The Customer’s use, storage, processing, or distribution of Data shows signs of violating the commitments stipulated in Article 7, GreenNode shall process such matter as follows:

Except for violations of a serious nature, which shall be handled in accordance with the procedure set forth in point (b) of this Clause, GreenNode will forward all such complaints, warnings, and requests to the Customer. The Customer commits to respond to GreenNode within four (04) hour as from the time the notice is successful sent, resolve these complaints within a reasonable period as required by GreenNode but no later than five (5) Business Days and will take all reasonable measures to ensure that GreenNode will not be subject to any related responsibilities.
GreenNode, at its sole discretion, shall have the right to immediately apply one or more of the following measures without prior notice to the Customer as required under point (a) of this Clause, in cases where the violations set forth are of serious nature: (i) GreenNode receives written request from a competent State Authority in order to facilitate verification, investigation, handling, or prevention of violations; (ii) the Customer is investigated or handled for violations by a competent State Authority in accordance with the provisions of law; or (iii) at GreenNode’s sole discretion, the violation poses a risk of causing damage to GreenNode, other Customers or any third parties for which the application of the measures below is deemed necessary:
1. suspending the provision of part or all of the Services;
2. locking the account using the Services;
3. temporarily freezing all or part of Customer Data;
4. providing information related to the Customer's use of the Services or Customer Data at the request of a competent State Authority;
5. terminate the Services and/or unilaterally terminate the Agreement before its expiration according to Clause 12.3.
GreenNode shall notify the Customer after applying the above measures. Concurrently, the Customer shall respond and cooperate to process the issue according to GreenNode’s requests within one (1) hour from the time GreenNode successfully sends the notification.
In case of suspension or termination of the Services, the Customer remains responsible for any payment for the Service Fees arising from the Services which the Customer committed to purchase and GreenNode shall have no obligation to return any pre-paid fees made by the Customer. In addition, the Customer shall indemnify GreenNode for any losses arising from Customer’s breach of this Agreement.

Service Term Agreement

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