Subject to the agreement between Clients and GreenNode, payment for the Service fee may be made before or after the Service is created.
In case of prepayment: The Services Clients have requested will be initiated after Clients fulfill Client’s payment obligation. Any amount Clients prepay for GreenNode will not be refunded under any circumstances.
Some types of special services: when using the service, it is necessary to ensure that the account still has enough credit limit corresponding to at least 03 (three) days of service use. In case the account does not meet the credit limit and does not make additional payments in time, the service will be temporarily interrupted until the credit limit is replenished.
Certain types of specific services may run out of traffic before Client’s forecast period; In this case, Clients need to pay for additional services before the traffic runs out to avoid service disruption. GreenNode commits to providing the service corresponding to the payment value within 04 (four) working hours from the time of receiving the full payment value from Clients.
In case of the following payment: Clients need to pay GreenNode on time as agreed with GreenNode; In the event that Clients delay payment, GreenNode may suspend the provision of Services to Clients without being liable to Clients; Besides, Clients will have to pay additional interest for GreenNode which is 0.04% of the total amount of late payment for each day (calendar) of late payment until GreenNode receives full payment amount. and interest from Clients.
In some cases, GreenNode may require Clients to make a deposit to secure the payment; This escrow amount will be used to offset the Services Clients have used but have not fulfilled its payment obligation to GreenNode. The deposit will be refunded to Clients after Clients have completely stopped using GreenNode Services and Clients have fulfilled all obligations with GreenNode, especially financial obligations.
Issuance of Invoice:
- GreenNode will issue a valid electronic invoice for GreenNode Services according to the information provided by Clients within the prescribed timeline for issuance of invoice in compliance with the applicable laws.
- In case Clients use the GreenNode Services under periodic payment, pre-paid or post-paid payment, invoices shall be issued at the time of actual payment period or when the Customer completes the payment, depending on the policy of GreenNode Services using by Clients.
- Electronic invoices will be sent via email or via the Client's Cloud Portal management system, and stored by GreenNode in accordance with applicable regulations.
Clients’ responsibility to provide billing information:
- Client is responsible for providing complete, accurate and timely information necessary for GreenNode to issue valid financial invoice in accordance with the applicable regulations, including:
  -    Name of corporations/organizations or individual purchasing the Service;
  -    Residential/registered address.
  -    Tax code (for corporations/organizations) or personal identification number or ID Card Number (for individuals who require recording on invoices);
  -    Email or other contact information for receiving electronic invoices.
- The provision of information must be made by Client before or immediately after completing the payment, or before the closing time of the periodic invoice (monthly or quarterly) according to the payment policy of GreenNode. In case Client does not provide or provides incomplete/inaccurate information, VNG may:
  -    Issue invoices according to the information of the Client 's service account registered with GreenNode; or
  -    Issue invoices according to the Client's most recent billing information; or
  -    Issue invoices recoding that “Buyer did not provide information” or “Buyer did not request invoice” according to the law.
- Client understands and agrees that the Client's failure to perform or incompletely or incorrectly or delay in providing billing information may result in the Client not being issued a valid financial invoice and may affect any Client's obligation to declare, settle or deduct taxes. GreenNode shall not be obliged to cancel, replace or amend any issued invoices in cases of incorrect information due to the fault of Client, as well as shall not be liable for any damages, losses or claims arising from the Client's failure to perform or improper performance of the Client’s obligations under this Clause.

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