IAAS & PAAS

Version 2026.2, effective from July 1st 2026

This Service Agreement ("Agreement") covers the terms, conditions and regulations on the use of the services provided by Vi Na Data Information Technology – Service Joint Stock Company ("GreenNode") and Customer or the Legal Entity, organization or business they represent.

To use any services provided by GreenNode, Customers need to agree to all terms and conditions of this Agreement; In case Customers do not agree to any terms of this Agreement, Customers will need to immediately stop using GreenNode's services, delete and remove all Customers’ programs and data on GreenNode’s product or service provision system (“GreenNode’s System”).

In the event of any conflict or inconsistency between the terms and conditions of this Agreement and the Service Agreement or any documents signed and sealed between the authorized representative of GreenNode and Customers, or the entity represented by Customers, the terms of that Service Agreement apply.

GreenNode reserves the right to amend or supplement any and all provisions of this Agreement at any time without the Customer’s prior consent. GreenNode shall provide the Customer with written notice of such amendments prior to their effective date. Within thirty (30) days from the date of receipt of the notice, if the Customer does not accept such amendment(s), the Customer shall have the right to terminate the use of the Services or terminate the Agreement.

Article 1. ACCOUNT AND LOG IN

1.1. To use GreenNode's services, Customers need a valid login account, which is initialized in accordance with GreenNode's regulations.

1.2. Customers will bear full responsibilities, including legal responsibility and before the law, for all activities and behaviors performed through the account during the use of the service. In the event of any loss or damage arising from Customer’s account information and/or password disclosed, GreenNode will not be liable to indemnify Customers.

1.3. Customers understand and agree that, in order to avoid the loss or tampering with the account unintended (such as hacking), Customers will not disclose (whether accidentally or intentionally) information about the account. Customer’s password is used to log into the GreenNode’s System for any party/person, including Customer’s relatives; At the same time, take reasonable measures to secure Customer’s account. In any event, if Customers notice or suspect that Customer’s account was recorded at will or Customer’s password is exposed, Customers may (i) immediately change Customer’s password and/or (ii) inform notify GreenNode and carry out necessary procedures to temporarily lock Customer’s account to minimize damage to Customers according to GreenNode’s customer complaint process.

Article 2. COLLECTION, USE AND PROTECTION OF CUSTOMER INFORMATION

2.1. In accordance with the laws of Vietnam and to provide the best support Customers with Customer’s account and services, when creating Customer’s account, Customers need to provide full, honest, and accurate information to GreenNode as follows:

1. In case Customers are individuals: (i) Full name; (ii) Nationality; (iii) Day of birth; (iv) Identification Of People / Citizen Identity Cards / Passport / Passport Date; (v) Permanent residence address; (vi) Contact address; (vii) Email (email); (viii) Mobile number.
2. In case Customers are the representative of the juridical person, organization, business: (i) The name of the juridical person, organization, enterprise; (ii) Business license, tax code number; (iii) Registry address; (iv) Business address; (v) Legal representative and information of the legal representative such as individual Customer in item (a); (vi) Position; (vii) Email account using the service; (viii) Admin account name; (ix) Admin account mobile number.

2.2. In order to ensure Customer’s legal rights and interests, Customers need to provide accurate identification information to GreenNode; in the event that the information provided by Customers is incomplete and/or inaccurate, GreenNode reserves the right to refuse to accept, resolve any claims of Customers and/or refuse to provide services to Customers until the Customer provides complete and accurate information, including all cases Customers have paid in advance for GreenNode; In this case, the prepaid service fee will not be refunded.

2.3. GreenNode is committed not to sell, rent or share Customer’s information with any party; except with the consent of the Customer or when required to provide the information required by law, at the request of a Court and/or competent State Authority.

2.4. GreenNode will apply the necessary technical, security and confidentiality measures in accordance with the law and according to the quality statements and commitments of GreenNode to keep Customer’s personal information secure. However, the risks associated with the provision and security of personal data, whether provided directly, over the phone or via the internet or through technical means, are always potential and NO ANY TECHNICAL SYSTEM OR SECURITY MEASURES, SECURITY IS ABSOLUTELY SAFETY or can be against all "hackers", "tamper" (unauthorized intruders to search for information); Therefore, in the event that Customer’s personal information is disclosed due to hacking or other causes beyond the control of GreenNode, Customers hereby agree to waive GreenNode of all related responsibilities.

2.5. GreenNode will use Customer’s information that GreenNode collects to send to Customers (i) information about promotions, special offers, important events of GreenNode (email marketing, promotional email); (ii) notices on maintenance, upgrade of servers and systems of GreenNode to improve service quality, change of service operation and customer support; (iii) notice of service charges, remaining service capacity (or nearing end); (iv) information exchanging and answering questions and complaints of customers during the use of GreenNode's services. Customers hereby irrevocably agree that GreenNode has the right to use the corporate’s trade name, brand name, corporate image to introduce as GreenNode's partners and promote GreenNode‘s services.

2.6. All Customer’s information will be stored in the database of GreenNode, stored at GreenNode from the time Customers provide until at least three (3) years after Customers stop using all GreenNode's services and fulfill all Customer’s obligations to GreenNode.

2.7. In the event that the information provided by the Customer as stated in Clause 2.1 of this Article contains personal data, the Customer agrees that such personal data will be collected and processed by GreenNode in accordance with GreenNode’s Privacy Policy published on the website https://vngcloud.vn/en/privacy-policy, as amended and supplemented from time to time.

Article 3. GREENNODE'S SERVICES AND PRICING POLICY

3.1. When Customers have agreed and complied with Vietnamese law and this agreement, GreenNode gives Customers non-exclusive rights, cannot transfer, transfer to use the services, systems, infrastructure of GreenNode in the term of the agreement.

3.2. The services that GreenNode may provide to Customers include all services that are publicly disclosed by GreenNode at https://vngcloud.vn and are amended and supplemented from time to time (the “Services”).

3.3. To use the GreenNode Service, the Customers shall (i) create an account, register for the Service according to GreenNode's instructions, (ii) manually set up and select the configurations, quantity, duration of the Service packages and other settings on GreenNode’s system, and (iii) make full payment to GreenNode.

3.4. Service Fees and Calculation Methods:

1. Service Fees and Calculation Methods:

   Service Fees shall be the total amount payable by the Customer to GreenNode for using the Services. Service Fees shall be calculated based on the Service Unit Price and Billing Data. In which:

   1. Service Unit Prices: means the unit price for the Services publicly posted on GreenNode’s System and in effect at the time the GreenNode’s System successfully and fully records the Billing Data which are initiated, set up, maintained, adjusted, supplemented, or modified by the Customer (“Billing Event”).
   2. Billing Data: means the details of the Service Fees selected by the Customer as recorded on GreenNode’s System at the time of Billing Event, including but not limited to the Services package, quantity, capacity, resource configurations, quotas and duration of use. Data recorded on GreenNode’s System shall serve as the official basis for determining the Service Fees payable by the Customer, except in the case of manifest technical errors confirmed by GreenNode in writing.
2. Update of Service Unit Prices:
   1. From time to time, GreenNode reserves the right to adjust or update the Service Unit Prices . Any such adjustments or updates shall be notified in writing to the Customer at least thirty (30) days prior to the effective date. Price adjustments or updates shall not affect Service Fees for which the Bill Event has been incurred before the updated Service Unit Prices take effect. Accordingly, the Customer is entitled to continue using the Services at the Service Unit Prices within the service term for the applicable Billing Event until its expiration. For any Billing Event arising after the effective date of the new Service Unit Prices, the Customer shall make payments based on the updated Service Unit Prices.
   2. Within thirty (30) days of receiving the Service Unit Prices adjustment notice, if the Customer does not accept the new Service Unit Prices , the Customer has the right to terminate the use of the Service or Service Agreement. 

Article 4. OPERATION AND MAINTENANCE OF GREENNODE'S SERVICES

4.1. GreenNode is responsible for operating according to the regulations at https://vngcloud.vn/en/shared-responsibility-for-operation-management and performing the work necessary to provide and maintain the Service in accordance with GreenNode’s service quality announcement at the website https://vngcloud.vn/en/cam-ket-chat-luong-dich-vu, including the regular maintenance of physical server systems and equipment for data center operation.

4.2. To avoid misunderstandings, maintenance and repair (if any) will not include repair of services provided by third parties, except troubleshooting of programs installed by Customers. are placed on virtual servers, operating system services, network services and force majeure cases.

4.3. In the event that system maintenance requires a temporary suspension of the Services (e.g., restarting physical servers, upgrading systems, troubleshooting, or performing other necessary technical tasks), GreenNode shall be responsible for notifying the Customer within the period and ensure the total suspension time in accordance with GreenNode’s  Service Level Agreement at the link: https://vngcloud.vn/en/cam-ket-chat-luong-dich-vu.

Article 5. PROHIBITED ACTS

5.1. Customers represent and warrant that Customers shall not use the Service or utilizing the Services to perform any of the following acts (“Prohibited Acts”):

1. Against the State of the Socialist Republic of Vietnam; harming national security and social order and safety; undermining large blocs of national unity; propaganda war, terrorism; causing hatred and conflict among nations, peoples and religions;
2. Propagate and incite violence, lust, depravity, crime, social evils, superstition, and destroy national traditions and customs;
3. Disclose state, military, security, economic, external, and other secrets as required by law;
4. Posting, storing, or transmitting distorted or defamatory information, or information that harms the reputation of an organization, the honor and dignity of an individual;
5. Advertise, propagate, and trade in prohibited goods and services; disseminate prohibited journalism, literature, art, and publishing;
6. Forging organizations and individuals and spreading false, untruthful information that infringes upon the legitimate rights and interests of organizations and individuals;
7. Illegally obstructing the provision and access to legal information, the provision and use of legal services on the Internet by organizations and individuals;
8. Illegally obstructing the operation of the ".vn" Vietnamese domain name server system, the lawful operation of equipment systems providing Internet services and online information;
9. Illegally using passwords, cryptographic keys of organizations or individuals; Private information, personal information, and Internet resources;
10. Creating illegal paths for legal domain names of organizations and individuals; creating, installing, and distributing malware, computer viruses; illegally entering, hijacking information systems, creating attack tools on the Internet or any action that affects the security of any system;
11. Infringing upon the copyright, and intellectual property rights of any organization or individual.
12. Any acts that affects the reputation or legitimate rights and interests of GreenNode or other third parties;
13. Other prohibited acts as prescribed by Vietnamese law.

Article 6. CUSTOMER'S RESPONSIBILITY ON THE USE SERVICES

6.1. Customers are responsible for self-administering and keeping Customer’s account login information confidential to use the Service and are responsible for all actions performed by this account.

6.2. Customers represent and warrant that Customers will use the Services only for Customer’s own business and/or other legal activities; and in order to carry out and carry out these activities, Customers have obtained the necessary License as well as necessary approval from the authorized State Agency in accordance with the law of Vietnam.

6.3. Customers commit that, Customers will comply with the regulations and agreements related to economic sanctions and anti-money laundering specified on the website: https://vngcloud.vn/en/agreement-concerning-economic-sanctions-and-anti-money-laundering.

6.4. Except for software, applications provided by GreenNode to Customers and the Services of GreenNode, Customers hereby undertake and warrant that, all software and applications that Customers install and use on the infrastructure floors, services of GreenNode are fully copyrighted from that Developer or Distributor of such software or applications. In case, the software, applications that Customers use on the system, infrastructure of GreenNode or software, applications connected to the infrastructure, services of GreenNode do not have full copyright, potentially unsafe system and/or at the request of the copyright owner, GreenNode shall have the right to proceed pursuant to Clause 6.7 of this Article.

6.5. In case of a force majeure event and/or unexpected incident, Customers are responsible for cooperating and coordinating with GreenNode to resolve, fix to ensure the service quality and/or reduce potential damage to Customers. In case Customers do not cooperate and coordinate with GreenNode to resolve, fix incidents, and/or force majeure events, GreenNode will be exempt from all liabilities, including any related liability and/ or liability to indemnify, penalize for any damage, or interrupt service.

6.6. You are obliged to comply with obligations and responsibilities in relation to the cross-border information provision (if applicable), details at https://vngcloud.vn/en/cung-cap-thong-tin-xuyen-bien-gioi. 

6.7. If GreenNode detects or receives a complaint, report, warning, or information from a competent Authorities or any third party alleging that (i) the Customer engages in any Prohibited Acts through the use of Services; and/or (ii) The Customer’s use, storage, processing, or distribution of Data shows signs of violating the commitments stipulated in Article 7, GreenNode shall process such matter as follows:

1. Except for violations of a serious nature, which shall be handled in accordance with the procedure set forth in point (b) of this Clause, GreenNode will forward all such complaints, warnings, and requests to the Customer. The Customer commits to respond to GreenNode within four (04) hour as from the time the notice is successful sent, resolve these complaints within a reasonable period as required by GreenNode but no later than five (5) Business Days and will take all reasonable measures to ensure that GreenNode will not be subject to any related responsibilities.

2. GreenNode, at its sole discretion, shall have the right to immediately apply one or more of the following measures without prior notice to the Customer as required under point (a) of this Clause, in cases where the violations set forth are of serious nature: (i) GreenNode receives written request from a competent State Authority in order to facilitate verification, investigation, handling, or prevention of violations; (ii) the Customer is investigated or handled for violations by a competent State Authority in accordance with the provisions of law; or (iii) at GreenNode’s sole discretion, the violation poses a risk of causing damage to GreenNode, other Customers or any third parties for which the application of the measures below is deemed necessary:

   1. suspending the provision of part or all of the Services;
   2. locking the account using the Services;
   3. temporarily freezing all or part of Customer Data;
   4. providing information related to the Customer's use of the Services or Customer Data at the request of a competent State Authority;
   5. terminate the Services and/or unilaterally terminate the Agreement before its expiration according to Clause 12.3.

   GreenNode shall notify the Customer after applying the above measures. Concurrently, the Customer shall respond and cooperate to process the issue according to GreenNode’s requests within one (1) hour from the time GreenNode successfully sends the notification.

3. In case of suspension or termination of the Services, the Customer remains responsible for any payment for the Service Fees arising from the Services which the Customer committed to purchase and GreenNode shall have no obligation to return any pre-paid fees made by the Customer. In addition, the Customer shall indemnify GreenNode for any losses arising from Customer’s breach of this Agreement.
    

Article 7. RESPONSIBILITIES FOR CLIENT’S DATA AND INFORMATION

7.1. Customer agree that GreenNode is only a service provider of technical platforms, all information, content and data provided, transmitted, distributed into GreenNode’s System (hereinafter referred to as "Data") is solely performed by Customer via Customer’s account. Accordingly, Customer hereby represents and warrants that:

1. Customers are the legal owner and/or legally licensed of all Data imported, transmitted into GreenNode’s System via Customer’s use of the Services. In the event that Data contains any personal data, the Customer must notify GreenNode of such personal data processing activity and in such case the Parties shall execute a personal data processing agreement in compliance with the applicable personal data protection laws.
2. All Data entered and transmitted into GreenNode’s system shall (i) contain no content that violates the law, contrary to the fine customs and practices of Vietnamese people; (ii) do not infringe the copyrights, intellectual property rights of any other third party; (iii) does not contain computer viruses, worms and/or software, applications that harm the information system security of GreenNode or other user and/or create backdoors against the user's wishes; (v) does not constitue any Prohibited Act.
3. In the event that Customers use the CDN service, Customers agree to irrevocably, unlimited geographic authorization, during the period of use of the service for GreenNode is entitled to, transmit, backup Customer Data For other internet service providers (“ISP” / “Internet Service Providers”) and GreenNode are reauthorized for these ISPs to automatically reload Customer Data on each ISP.

7.2. GreenNode is committed to and guarantees that all Customer Data will be kept confidential and fully protected in accordance with GreenNode's common standards. GreenNode will not provide or disclose Customer Data to any third party except at the request of the Court, competent State authorities, and as prescribed by law; In this case, GreenNode will notify Customers within a reasonable period, but no later than three (03) working days from the date GreenNode’s receipt of notice from the Court, competent state agencies, provided that such notification is legally permitted.

7.3. To ensure the best security for Customer Data, depending on the product/service that Customers choose to use, Customers need to cooperate and follow all requests and responsibilities that are specifically instructed at https://docs.vngcloud.vn/vng-cloud-document, which can be updated, amended, and supplemented from time to time.

Article 8. LIMITATION OF LIABILITY BY GREENNODE

8.1. GreenNode's Services are provided on an "as is" "as available" basis, and GreenNode makes no warranties whatsoever regarding the completeness of fulfilling the purposes or effectiveness of the Services for the Customer and the Customer's products. Except for any content that cannot be excluded or limited under current law, GreenNode provides no warranties, conditions, descriptions, or terms (express or implied) for anything, including but not limited to, the availability and absolute security of GreenNode's Services. Accordingly, the Customer agrees to be responsible for choosing GreenNode to achieve desired results, for installation and use, and for the results obtained from using GreenNode's Services.

8.2. In any case, GreenNode shall not be liable to the Customer, as well as to any other entity, for any indirect, special, incidental, or consequential loss or damage resulting from the use or inability to use GreenNode's Services, including but not limited to loss of profits, business opportunities, data corruption or loss (including but not limited to Customer's data or user data), information security breaches, or interruption of GreenNode’s Services.

8.3. Unless otherwise provided in the Service Level Agreement at the link: https://vngcloud.vn/en/cam-ket-chat-luong-dich-vu of GreenNode or as agreed between the parties, Customer hereby declares, acknowledges, and agrees not to explicitly waive, throughout the term of this Agreement and even after the Agreement has terminated for any reason, to voluntarily release GreenNode from all liabilities related to any errors, faults, or any penalties, compensations (if any) incurred when the Customer uses GreenNode's products or services.

8.4. In any case, GreenNode's liability for compensation and penalties for breach of contract to the Customer shall be in accordance with the Service Level Agreement at the link: https://vngcloud.vn/en/cam-ket-chat-luong-dich-vu and the total liability for compensation and penalties for violations by GreenNode to the Customer for all damages arising from or related to GreenNode's Services caused by GreenNode's faults shall not exceed the Fee that the Customer has paid to GreenNode within 01 (one) consecutive months prior to the occurrence of the event leading to the damage. 

Article 9. PAYMENT

9.1. Subject to the agreement between Customers and GreenNode, payment for the Service fee may be made before or after the Service is created.

9.2. In case of prepayment: The Services Customers have requested will be initiated after Customers fulfill Customer’s payment obligation. Any amount Customers prepay for GreenNode will not be refunded under any circumstances.

9.3. Some types of special services: when using the service, it is necessary to ensure that the account still has enough credit limit corresponding to at least 03 (three) days of service use. In case the account does not meet the credit limit and does not make additional payments in time, the service will be temporarily interrupted until the credit limit is replenished.

9.4. Certain types of specific services may run out of traffic before Customer’s forecast period; In this case, Customers need to pay for additional services before the traffic runs out to avoid service disruption. GreenNode commits to providing the service corresponding to the payment value within 04 (four) working hours from the time of receiving the full payment value from Customers.

9.5. In case of the following payment: Customers need to pay GreenNode on time as agreed with GreenNode; In the event that Customers delay payment, GreenNode may suspend the provision of Services to Customers without being liable to Customers; Besides, Customers will have to pay additional interest for GreenNode which is 0.04% of the total amount of late payment for each day (calendar) of late payment until GreenNode receives full payment amount. and interest from Customers.

9.6. In some cases, GreenNode may require Customers to make a deposit to secure the payment; This deposit amount will be used to offset the Services that Customers have used but have not fulfilled its payment obligation to GreenNode. The deposit will be refunded to Customers after Customers have completely stopped using GreenNode Services and Customers have fulfilled all obligations with GreenNode, especially financial obligations.

9.7. Invoicing:

1. GreenNode is responsible for preparing and issuing electronic invoices based on the information provided by the Customer for the Services already supplied, in accordance with the applicable legal regulations on the timing of invoice issuance.
2. In cases where the Customer uses a Service under a recurring payment, prepaid, or postpaid payment method, the invoice shall be issued according to the actual payment period or upon the Customer’s completion of payment, depending on the policy of the specific Service used by the Customer.
3. GreenNode will issue invoices during the following time frames:
   -    During business hours from 08:00 - 16:00 from Monday to Friday and excluding Saturday, Sunday and public holidays as prescribed by laws (“Working Day”).
   -    For transactions arising after 16:00 on a Working Day, GreenNode will process any invoices on the next Working Day.
4. Electronic invoices shall be sent via email or through the Customer’s Cloud Portal management system and stored in accordance with current legal regulations.

9.8. Customer’s responsibility to provide invoicing information:

1. The Customer is responsible for providing full, accurate, and timely information necessary for GreenNode to issue invoices in compliance with legal regulations, including:
   -    The name of the business/individual purchasing the Service;
   -    The Customer’s registered address;
   -    Tax identification number (for organizations or enterprises) or personal identification number (or citizen ID where requested to be recorded on the invoice);
   -    Email address for receiving the electronic invoice or other contact information.
2. Such information must be provided by the Customer before or immediately upon completion of payment, or before the cut-off date of the periodic invoicing cycle (monthly or quarterly) according to GreenNode’s payment policy. In the event the Customer fails to provide or provides incomplete/inaccurate information, GreenNode has the right to:
   -    Issue the invoice based on the registration information of the Customer’s service account; or
   -    Issue the invoice based on the Customer’s most recent requested invoicing information; or
   -    Issue an invoice annotated “Buyer did not provide information” or “Buyer does not require invoice” in accordance with legal regulations.
3. The Customer understands and agrees that failure to fulfill, or incorrectly or incompletely fulfilling, the obligation to provide invoicing information may result in the Customer not receiving a valid financial invoice and may affect the Customer’s tax declaration, finalization, or tax deduction obligations. GreenNode has no obligation to cancel, replace, or adjust invoices in cases of information errors caused by the Customer, and shall not be liable for any damages, losses, or claims arising from the Customer’s failure to fulfill, or incomplete fulfillment of, this obligation. 

Article 10. FORCE MAJEURE EVENT

10.1. For the purposes of this Agreement, an Force Majeure Event means any event which occurs beyond the expectation and control of a Party, directly affecting the performance of the obligation. of each Party within the scope of this Agreement, including, but not limited to, any act of war or other actions of military force, terrorism, riot, civil violence, vandalism, vandalism, action or restriction by government or other public agencies, accidents, fires, floods, earthquakes or other natural disasters or natural disasters (but not including strikes and closures), errors of computer systems, viruses, hackers provided that the situation or the cause of the incident was not the result of carelessness and/or irresponsibility of the Affected party.

10.2. The affected party of the Force Majeure Event shall be exempt from the performance of the obligations in this Agreement, if / and to the extent, the performance of this obligation is prevented by the Force Majeure Event and has taken take all necessary measures to overcome; The Party that fails to perform its obligations under this Agreement as a direct result of the Force Majeure Event shall immediately notify in writing the other Party of the effect on its liability to perform the obligations under This Agreement.

10.3. If a Force Majeure Event lasts more than ninety (90) Working Days, each Party has the right to terminate this Agreement without compensation of any amount to the other Party.

Article 11. CONFIDENTIAL INFORMATION

11.1. For the purposes of this Agreement, "Confidential Information" means information, documents, and data created and generated by the negotiation, conclusion and implementation of this Agreement, including but not limited to information provided by one party to the other Party in the form of a text, electronic data message or any other form consistent with the provisions of law and agreements of the two parties.

11.2. The Recipient of the Confidential Information (the "Recipient") shall not use the Confidential Information of the Disclosing Party ("the Disclosing Party") for any purpose not expressly set forth in this Agreement unless this Agreement authorizes the Disclosure of Confidential Information to the Recipient's employees, contractors or company employees who need to know the Confidential Information for the purpose of implementing this Agreement; The recipients of the following information are also obligated to keep the Confidential Information confidential as the obligations of the Recipient. The Recipient undertakes to use best efforts to protect Confidential Information like the Recipient's own.

11.3. Exception:

1. Confidential Information will not include any information that: (a) was formally identified by the Recipient at the time of disclosure; (b) disclosed to the Recipient by a third party with the right to disclose information and not bound by any obligation or privacy limitation; (c) was made known to the public at the time of disclosing the information without the fault of the Recipient, or (d) information independently developed by the Recipient without access to and use of the Disclosing Party's Confidential Information. In addition, the Recipient will be allowed to disclose the Disclosing Party's Confidential Information for expansion and cooperation between the two Parties, however the disclosure must be agreed in writing by the Disclosing Party. The Recipient will also be allowed to give tax advice, legal advice or at the request of the Court or relevant governmental authorities.
2. At the time of termination of this Agreement for any reason, the Recipient must return to the Disclosing Party all originals, copies of documents provided to the Recipient under any form of containing and presenting any information, including but not limited to computer source code, disks, drawings, specifications, manuals or other created, printed materials (including these are not limited to archives stored in machine readings) or destroyed at the request of the Disclosing Party.

11.4. Within thirty (30) days after the termination of this Agreement, the Recipient will transfer to the Disclosure all Confidential Information owned by the Disclosure that has been transferred to the Recipient under this Agreement.

11.5. This provision will be maintained for twenty-four (24) months from the date of termination of the Agreement.

Article 12. TERM AND TERMINATION OF AGREEMENT

12.1. Duration: This Agreement has a term defined in the Service Agreement OR term of service package that Customers choose.

12.2. In case at the end of the expiration of the contract term or the usage period, Customer’s account still has usable traffic and Customers wish to continue using it, Customers will be supported as follows:

1. Extend the usage time up to thirty (30) days from the date of expiration of the Service Agreement or the expiry of the service package.
2. Sign an agreement/appendix/create a Bill to buy a new Service Package, the remaining capacity will be retained and added to the new signed service package accumulation.

12.3. This Agreement will be terminated prior to the deadline when one of the following occurs:

1. Customers and GreenNode agree to terminate the Agreement, the Agreement ahead of time.
2. Customers or GreenNode are forced to dissolve or go bankrupt under a decision of the competent State authority.
3. Customers commit any Prohibited Behavior.
4. A party breaches the obligations, commitments, warranties, warranties of this Agreement without remedying within five (5) Working Days from the date of receipt of the notice of the other party. Upon the expiration of this period, the entitled Party reserves the right to unilaterally terminate the Contract/Services at any time without prior notice.
5. Customers violate regulations and agreements related to economic sanctions and anti-money laundering at https://vngcloud.vn/en/agreement-concerning-economic-sanctions-and-anti-money-laundering.

12.4. In case the Customer actively terminates the Contract/Use of the service ahead of the agreed time, or the Agreement/Service is terminated due to Customer’s violation, then the Customer will not be entitled to a refund of any amounts paid to GreenNode.

Article 13. DATA HANDLING UPON SERVICE TERMINATION

13.1. Customers are obligated to backup, remove, delete all Customer’s data from the system, GreenNode Services immediately upon the termination of using GreenNode Services for any reason.

13.2. Customers understand and agree that GreenNode has the right (but has no obligation) to delete all Customer’s data on the system, GreenNode Services after the termination of the Service with Customers.

13.3. In accordance with (i) Relevant Regulations, (ii) Provisions in the agreement, GreenNode will remove all customer data from our system and storage device(s) after the termination of services.

Article 14. LAW OF APPLICATION AND DISPUTE RESOLUTION

14.1. Applicable law: This Agreement is applied and explained in accordance with the laws of the Socialist Republic of Vietnam on all issues and aspects related to the Agreement.

14.2. Jurisdiction: Customers and GreenNode agree that in the event of disputes and conflicts that Customers and GreenNode cannot resolve themselves by negotiation, conciliation, the case and the dispute will be resolved in the People's Court. authorized where GreenNode registered its headquarters.

Article 15. REMAINING TERMS

15.1. No waiver of rights:

1. Failure to exercise or delay the performance of any right, power or privilege under this Agreement by any party shall not be construed as a waiver of any such right, power or privilege in the Agreement. and this exercise of a part or a single right does not exclude the exercise of any right, power or privilege out of any right, right or privilege set forth in this Agreement.
2. If there is any future change in the laws and/or State policies that prevent Customers and GreenNode from achieving its basic goals while carrying out the work specified in the Agreement Under this Agreement, both parties agree to negotiate in good faith to amend and/or re-establish this Agreement in accordance with terms and conditions that may be accepted by both Parties.

15.2. Transfer: Neither party may assign, by contract or in any other form, any rights or obligations under this Agreement without the prior written consent of the other party.

15.3. Independent Agreement:

1. The invalidation of one or several terms of this Agreement and/or the Service Agreement shall not affect the validity of the remaining terms which shall remain binding and enforceable upon the Client and GreenNode.
2. In the event that any provision of this Agreement is declared void by the Court, Customers and GreenNode will agree to execute and sign another agreement in the spirit of this Agreement and the Service Agreement. In the event that a party does not cooperate to execute and signs a new agreement as stated above, then that party must compensate for the entire damage to the other party. 

15.4. Entire Agreement: This Agreement and the Service Agreement are the entire agreement between Customers and GreenNode and supersede all agreements, commitments, promises, verbally or in writing, prior to the signing date of the Agreement. Services and / or the date Customers started using the Services.

15.5. Notices:

1. Form of Notice: All notices and communications relating to the Services or this Agreement must be made in writing and sent via hand delivery, postal mail, courier services, or electronic mail (email) to the respective notification addresses specified in point (b) of this Clause. Additionally, where GreenNode is the sending Party, the Customer agrees that notices may also be sent via GreenNode’s System to the Customer’s registered Service account. A notice shall be deemed received at the following times:
   1. At the time of delivery, if hand-delivered directly to the recipient;
   2.  At the time of sign-off by the recipient's clerical/administrative staff, if delivered in person, via postal mail, or by courier;
   3. At the time the notice enters the recipient's information system (the email address or the Customer's registered Service account on GreenNode’s System) and becomes accessible, without regard to whether the recipient has opened or read it. In the event that the sender's system does not record any mail delivery error warnings, the notice shall be deemed by default to have successfully entered the recipient's system.
2. Notification Addresses:
   1. For GreenNode:
      -    24/7 Support Hotline: 1900 1549; and/or
      -    Via website or email: https://vngcloud.vn; support@vngcloud.vn; and/or
      -    GreenNode’s contact information provided in the Contract.
   2. For the Customer: 
      -    The Customer’s contact information provided under Article 2 of this Agreement and in the Contract; and/or
      -    The Customer’s Service account registration information recorded on GreenNode’s System at the time the notice is sent.
3. If either Party changes its notification address, such Party must update the other Party within  three (3) Business Days as from the date of changes. The change shall be effective at the time of due receipt by the recipient in accordance with point (a) of this Clause.

Veka.ai

Version 2026.2, effective from August 8th 2026

This Service Agreement ("Agreement") covers the terms, conditions and regulations on the use of the services provided by Vi Na Data Information Technology - Service Joint Stock Company. ("GreenNode") and Client or the Legal Entity, organization or business they represent.

To use any services provided by GreenNode, Clients needs to agree to all terms and conditions of this Agreement; In case that clients do not agree to any terms of this Agreement, You will need to immediately stop using GreenNode's services, delete and delete all programs and data on your system GreenNode.

In the event of any conflict or inconsistency between the terms and conditions of this Agreement and the Service Agreement or any documents signed and sealed between the authorized representative of GreenNode and You, or the entity represented by You, the terms of that Service Agreement apply.

GreenNode reserves the right to amend and supplement any and all content of this Agreement at any time without prior notice or prior approval.

Article 1. ACCOUNT AND LOG IN

• To use GreenNode's services, Clients need a valid login account, which is initialized in accordance with GreenNode's regulations.
• Clients will bear full responsibilities, including legal responsibility and before the law, for all activities and behaviors performed through the account during the use of the service. In the event of any loss or damage arising from Client’s account information and/or password disclosed, GreenNode will not be liable to indemnify Clients.
• Clients understand and agree that, in order to avoid the loss or tampering with the account unintended (such as hacking), Clients will not disclose (whether accidentally or intentionally) information about the account. Client’s password is used to log into the system of GreenNode for any party/person, including Client’s relatives; At the same time, take reasonable measures to secure Client’s account. In any event, if Clients notice or suspect that Client’s account was recorded at will or Client’s password is exposed, Clients may (i) immediately change Client’s password and/or (ii) inform notify GreenNode and carry out necessary procedures to temporarily lock Client’s account to minimize damage to Clients according to GreenNode's customer complaint process.

Article 2. COLLECTION, USE AND PROTECTION OF CUSTOMER INFORMATION

• In accordance with the laws of Vietnam and to best support you with your account and services, when creating your account, you need to provide the following information to VNG Cloud:
  • In case you're an individual: (i) Full name; (ii) Nationality; (iii) Day of birth; (iv) Identification Of People / Citizen Identity Cards / Passport / Passport Date; (v) Permanent residence address; (vi) Contact address; (vii) Email (email); (viii) Mobile number.
  • In case you are the representative of the juridical person, organization, business: (i) The name of the juridical person, organization, enterprise; (ii) Business license, tax code number; (iii) Registry address; (iv) Business address; (v) Legal representative, and information of the legal representative such as individual Customer in item (a); (vi) Position; (vii) Email account using the service; (viii) Admin account name; (ix) Admin account mobile number.
• In order to ensure Your legal rights and interests, You need to provide accurate identification information to VNG Cloud; in the event that the information provided by you is incomplete and / or inaccurate, VNG Cloud reserves the right to refuse to accept, resolve any claims of You and / or refuse to provide services to You, including all cases You have paid in advance for VNG Cloud; In this case, the prepaid service fee will not be refunded.
• VNG Cloud is committed not to sell, rent or share your information with any party; except when required to provide information required by law, at the request of a Court and / or competent State Authority.
• VNG Cloud will apply the necessary technical, security and confidentiality measures in accordance with the law and according to the quality statements and commitments of VNG Cloud to keep your personal information secure. However, the risks associated with the provision and security of personal data, whether provided directly, over the phone or via the internet or through technical means, are always potential and NO ANY TECHNICAL SYSTEM OR SECURITY MEASURES, SECURITY IS ABSOLUTELY SAFETY or can be against all "hackers", "tamper" (unauthorized intruders to search for information); Therefore, in the event that your personal information is disclosed due to hacking or other causes beyond the control of VNG Cloud, You hereby agree to waive VNG Cloud of all related responsibilities.
• VNG Cloud will use Your information that VNG Cloud collects to send to You (i) information about promotions, special offers, important events of VNG Cloud (email marketing, promotional email); (ii) notices on maintenance, upgrade of servers and systems of VNG Cloud to improve service quality, change of service operation and customer support; (iii) notice of service charges, remaining service capacity (or nearing end); (iv) information exchanging and answering questions and complaints of customers during the use of VNG Cloud's services. You hereby irrevocably agree that VNG Cloud has the right to use the corporate's trade name, brand name, corporate image to introduce itself as VNG Cloud's partners and promote VNG Cloud's services.
• All your information will be stored in the database of VNG Cloud, stored at VNG Cloud from the time You provide until at least two (2) years after You stop using all VNG Cloud's services and fulfill all Your obligations to VNG Cloud.
   

Article 3. SERVICES OF GREENNODE

• When Clients have agreed and complied with Vietnamese law and this agreement, GreenNode gives Clients exclusive rights, cannot transfer, transfer to use the services, systems, infrastructure of GreenNode in the term of the agreement.
• The services that GreenNode may provide to Clients include all services that are publicly disclosed by GreenNode at https://vngcloud.vn and are amended and supplemented from time to time (Services).
• To use the GreenNode Service, Clients need to create an account, register for the service according to GreenNode's instructions and make a full payment to GreenNode.

Article 4. OPERATION AND MAINTENANCE OF GREENNODE'S SERVICES

• GreenNode is responsible for operating and performing the work necessary to provide and maintain the Service in accordance with GreenNode's service quality announcement at the website https://vngcloud.vn/commitment-to-quality-service, including the regular maintenance of physical server systems and equipment for data center operation.
• To avoid misunderstandings, maintenance and repair (if any) will not include repair of services provided by third parties, except troubleshooting of programs installed by You, are placed on hardware device, You install the service incorrectly or incorrectly or incompletely according to the instructions, operating system services, network services, conditions to ensure service operation are not guaranteed according to the environmental conditions proposed by GreenNode and force majeure cases.
• In case maintenance requires the suspension of service (for example, the restart of physical servers), GreenNode is responsible for giving you notice in a reasonable time and ensuring the time. Interruption of Service in accordance with the Service Commitment.

Article 5. PROHIBITED ACTS

• Take advantage of providing and using the Services to:
  • Against the State of the Socialist Republic of Vietnam; harming national security and social order and safety; undermining large blocs of national unity; propaganda war, terrorism; causing hatred and conflict among nations, peoples and religions;
  • Propagate and incite violence, lust, depravity, crime, social evils, superstition, and destroy national traditions and customs;
  • Disclose state, military, security, economic, external, and other secrets as required by law;
  • Distributing information that misrepresents, slanders, or insults the reputation of an organization, honor, and dignity of an individual;
  • Advertise, propagate, and trade in prohibited goods and services; disseminate prohibited journalism, literature, art, and publishing;
  • Forging organizations and individuals and spreading false, untruthful information that infringes upon the legitimate rights and interests of organizations and individuals.
• Illegally obstructing the provision and access to legal information, the provision and use of legal services on the Internet by organizations and individuals.
• Illegally obstructing the operation of the ".vn" Vietnamese domain name server system, the lawful operation of equipment systems providing Internet services and online information.
• Illegally using passwords, cryptographic keys of organizations or individuals; Private information, personal information, and Internet resources.
• Creating illegal paths for legal domain names of organizations and individuals; creating, installing, and distributing malware, computer viruses; illegally entering, hijacking information systems, creating attack tools on the Internet.
• Infringing upon the copyright, and intellectual property rights of any organization or individual.
• Other prohibited acts as prescribed by Vietnamese law.

Article 6. USE OF CLIENT'S SERVICES

• Clients are responsible for self-administering and keeping Client’s account login information confidential to use the Service and are responsible for all actions performed by this account.
• Clients represent and warrant that Clients will use the Services only for Client’s own business and/or other legal activities; and in order to carry out and carry out these activities, Clients have obtained the necessary License as well as necessary approval from the authorized State Agency in accordance with the law of Vietnam.
• Clients represent and warrant that Clients will not use the Service to perform any Prohibited Behavior. In case Clients use the Service to perform any Prohibited Behavior, GreenNode reserves the right to immediately stop providing the Services to Clients, lock Client’s account, freeze all data and information Clients contain. stored at GreenNode and transferred to competent State bodies for handling according to law provisions; The entire service fee that Clients have prepaid for GreenNode will not be refunded in any way.
• Clients commit that, Clients will comply with the regulations and agreements related to economic sanctions and anti-money laundering specified on the website: https://vngcloud.vn/en/agreement-concerning-economic-sanctions-and-anti-money-laundering.
• Except for software, applications provided by GreenNode to Clients and the Services of GreenNode, Clients hereby undertake and warrant that, all software and applications that Clients install and use on the infrastructure floors, services of GreenNode are fully copyrighted from that Developer or Distributor of such software or applications. In case, the software, applications that Clients use on the system, infrastructure of GreenNode or software, applications connected to the infrastructure, services of GreenNode do not have full copyright, potentially unsafe system and/or at the request of the copyright owner, GreenNode will have the right to suspend the provision of services to Clients without penalty or compensation for any money.
• In case of a force majeure event and/or unexpected incident, Clients are responsible for cooperating and coordinating with GreenNode to resolve, fix to ensure the service quality and/or reduce potential damage to Clients. In case Clients do not cooperate and coordinate with GreenNode to resolve, fix incidents, and/or force majeure events, GreenNode will be exempt from all liabilities, including any related liability and/ or liability to indemnify, penalize for any damage, or interrupt service.
• You are obliged to comply with obligations and responsibilities in relation to the cross-border information provision (if applicable), details at https://vngcloud.vn/en/regulations-on-the-provision-of-cross-border-information.
• In case GreenNode receives a warning about the Customer's use of the Service to perform transactions that show signs of violating the law or affecting GreenNode's system, GreenNode will send an email to request the Customer to handle within a reasonable time. If the Customer does not respond or responds but does not handle, GreenNode has the right to unilaterally stop providing the Service to the Customer without prior notice until the violations are remedied or until the expiration of the Service usage period. The Customer will not be able to use the resources during the above violation handling period and GreenNode is not required to refund or compensate the Customer in this case.
   

Article 7. RESPONSIBILITIES FOR CLIENT’S DATA AND INFORMATION

• Clients agree that GreenNode is only a service provider of technical platforms, all information and data are included, transmitted, distributed (hereinafter referred to as "Data") operated by Clients (via Client’s account). Clients hereby warrant and warrant that:
  • Clients are the legal owner and/or legally licensed of all Data Imported, transmitted via the use of the GreenNode Services.
  • All Data entered and transmitted through the system, GreenNode Services will (i) contain no content that violates the law, contrary to the fine customs and practices of Vietnamese people; (ii) do not infringe the copyrights, intellectual property rights of any other third party; (iii) does not contain computer viruses, worms and/or software, applications that harm the user and/or create windows against the user's wishes.
  • In the event that Clients use the CDN service, Clients agree to irrevocably, unlimited geographic authorization, during the period of use of the service for GreenNode is entitled to, transmit, backup Customer Data For other ISPs (Internet Service Providers) and GreenNode are reauthorized for these ISPs to automatically reload Client’s Data on each ISP.
• In case GreenNode detects and/or receives any complaints, warnings, and requests from any third party related to the use and distribution of Data in violation of the above commitments, GreenNode will forward all such complaints, warnings, and requests to the Customer. The Customer commits to receiving and handling these complaints within a reasonable period as required by GreenNode and will take all reasonable measures to ensure that GreenNode will not be subject to any related responsibilities. In case the Customer does not receive or receives without handling, or GreenNode has reasonable grounds to believe that it is a serious violation, GreenNode has the right to unilaterally stop providing the Service to the Customer without prior notice until the complaints are handled. The violation is remedied or until the expiration of the service term. Unless the Customer requests to terminate the Service before the deadline and complies with the regulations on suspension of use of the Service of GreenNode, the Customer is still obliged to pay all costs related to the Service during the period during which the Service is suspended due to the above complaints.
• GreenNode is committed to and guarantees that all Client’s Data will be kept confidential and fully protected in accordance with GreenNode's common standards. GreenNode will not provide or disclose Client’s Data to any third party except at the request of the Court, competent State authorities, and as prescribed by law; In this case, GreenNode will notify Clients in a reasonable time upon receipt of notice from the Court, competent state agencies.
• The Customer will not be able to use the resources during the above remediation period, and GreenNode is not required to refund or compensate the Customer in this case.
• To ensure the best security for Client’s Data, depending on the product/service that Clients choose to use, Clients need to cooperate and follow all requests and responsibilities that are specifically instructed at https://docs.vngcloud.vn/vng-cloud-document, which can be updated, amended, and supplemented from time to time.

Article 8. LIMITATION OF LIABILITY BY GREENNODE

• GreenNode's Services are provided on an "as is" "as available" basis, and GreenNode makes no warranties whatsoever regarding the completeness of fulfilling the purposes or effectiveness of the Services for the Customer and the Customer's products. Except for any content that cannot be excluded or limited under current law, GreenNode provides no warranties, conditions, descriptions, or terms (express or implied) for anything, including but not limited to, the availability and absolute security of GreenNode's Services. Accordingly, the Customer agrees to be responsible for choosing GreenNode to achieve desired results, for installation and use, and for the results obtained from using GreenNode's Services.
• In any case, GreenNode shall not be liable to the Customer, as well as to any other entity, for any indirect, special, incidental, or consequential loss or damage resulting from the use or inability to use GreenNode's Services, including but not limited to loss of profits, business opportunities, data corruption or loss (including but not limited to Customer's data or user data), information security breaches, or interruption of GreenNode's Services.
• Unless otherwise provided in the Service Level Agreement at the link: https://vngcloud.vn/en/cam-ket-chat-luong-dich-vu of GreenNode or as agreed between the parties, Client hereby declares, acknowledges, and agrees not to explicitly waive, throughout the term of this Agreement and even after the Agreement has terminated for any reason, to voluntarily release GreenNode from all liabilities related to any errors, faults, or any penalties, compensations (if any) incurred when the Client uses GreenNode's products or services.
• In any case, GreenNode's liability for compensation and penalties for breach of contract to the Client shall be in accordance with the Service Level Agreement at the link: https://www.vngcloud.vn/en/cam-ket-chat-luong-dich-vu and the total liability for compensation and penalties for violations by GreenNode to the Customer for all damages arising from or related to GreenNode's Services caused by GreenNode's faults shall not exceed the Fee that the Client has paid to GreenNode within 03 (three) consecutive months prior to the occurrence of the event leading to the damage.
   

Article 9. PAYMENT

• Subject to the agreement between You and GreenNode, payment for Service fee may be made before or after the Service is created.

• In case of prepayment: The Services You have requested will be initiated after You fulfill your payment obligation. Any amount you prepay for GreenNode will not be refunded under any circumstances.

  Certain types of specific services may run out of traffic before Your forecast period; In this case, you need to pay for additional services before the traffic runs out to avoid service disruption.

• In case of the following payment: You need to pay GreenNode on time as agreed with GreenNode; In the event that You delay payment, GreenNode may suspend the provision of Services to You without being liable to You; Besides, You will have to pay additional interest for GreenNode which is 0.04% of the total amount of late payment for each day (calendar) of late payment until GreenNode receives full payment amount. and interest from You.
• In some cases, GreenNode may require You to make a deposit to secure the payment; This escrow amount will be used to offset the Services You have used but have not fulfilled its payment obligation to GreenNode. The deposit will be refunded to You after You have completely stopped using GreenNode Services and You have fulfilled all obligations with GreenNode, especially financial obligations.
• Invoice: GreenNode will issue a valid financial invoice in accordance with the law, according to the information provided by You, and after 30 (thirty) days from the date You complete the payment to GreenNode.

Article 10. FORCE MAJEURE CLAUSES

• For the purposes of this Agreement, an Force Majeure Event means any event which occurs beyond the expectation and control of a Party, directly affecting the performance of the obligation. of each Party within the scope of this Agreement, including, but not limited to, any act of war or other actions of military force, terrorism, riot, civil violence, vandalism, vandalism, action or restriction by government or other public agencies, accidents, fires, floods, earthquakes or other natural disasters or natural disasters (but not including strikes and closures), errors of computer systems, viruses, hackers provided that the situation or the cause of the incident was not the result of carelessness and/or irresponsibility of the Affected party.
• The affected party of the Force Majeure Event shall be exempt from the performance of the obligations in this Agreement, if / and to the extent, the performance of this obligation is prevented by the Force Majeure Event and has taken take all necessary measures to overcome; The Party that fails to perform its obligations under this Agreement as a direct result of the Force Majeure Event shall immediately notify in writing the other Party of the effect on its liability to perform the obligations under This Agreement.
• If a Force Majeure Event lasts more than ninety (90) working Days, each Party has the right to terminate this Agreement without compensation of any amount to the other Party.

Article 11. INFORMATION SECURITY

• For the purposes of this Agreement, "Confidential Information" means information, documents, and data created and generated by the negotiation, conclusion and implementation of this Agreement, including but not limited to information provided by one party to the other Party in the form of a text, electronic data message or any other form consistent with the provisions of law and agreements of the two parties.
• The Recipient of the Confidential Information (the "Recipient") shall not use the Confidential Information of the Disclosing Party ("the Disclosing Party") for any purpose not expressly set forth in this Agreement unless this Agreement authorizes the Disclosure of Confidential Information to the Recipient's employees, contractors or company employees who need to know the Confidential Information for the purpose of implementing this Agreement; The recipients of the following information are also obligated to keep the Confidential Information confidential as the obligations of the Recipient. The Recipient undertakes to use best efforts to protect Confidential Information like the Recipient's own.
• Exception:
  • Confidential Information will not include any information that: (a) was formally identified by the Recipient at the time of disclosure; (b) disclosed to the Recipient by a third party with the right to disclose information and not bound by any obligation or privacy limitation; (c) was made known to the public at the time of disclosing the information without the fault of the Recipient, or (d) information independently developed by the Recipient without access to and use of the Disclosing Party's Confidential Information. In addition, the Recipient will be allowed to disclose the Disclosing Party's Confidential Information for expansion and cooperation between the two Parties, however the disclosure must be agreed in writing by the Disclosing Party. The Recipient will also be allowed to give tax advice, legal advice or at the request of the Court or relevant governmental authorities.
  • At the time of termination of this Agreement for any reason, the Recipient must return to the Disclosing Party all originals, copies of documents provided to the Recipient under any form of containing and presenting any information, including but not limited to computer source code, disks, drawings, specifications, manuals or other created, printed materials (including these are not limited to archives stored in machine readings) or destroyed at the request of the Disclosing Party.
• Within thirty (30) days after the termination of this Agreement, the Recipient will transfer to the Disclosure all Confidential Information owned by the Disclosure that has been transferred to the Recipient under this Agreement.
• This provision will be maintained for twenty-four (24) months from the date of termination of the Agreement.

Article 12. TERM AND TERMINATION OF AGREEMENT

• Duration:

  This Agreement has a term defined in the Service Agreement OR term of service package that you choose.

• This Agreement will be terminated prior to the deadline when one of the following occurs:
  • You and GreenNode agree to terminate the Agreement, the Agreement ahead of time.
  • You or GreenNode are forced to dissolve or go bankrupt under a decision of the competent State authority.
  • You commit any Prohibited Behavior.
  • A party breaches the obligations, commitments, warranties, warranties of this Agreement without remedying within five (5) Business Days from the date of receipt of the notice of the other party.
  • You violate regulations and agreements related to economic sanctions and anti-money laundering
• In case the Client actively terminates the Contract/Use of the service ahead of the agreed time, or the Agreement/Service is terminated due to Your violation, then the Client will not be entitled to a refund of any amounts paid to GreenNode.

Article 13. HANDLING OF DATA WHEN TERMINATING THE SERVICE

• Clients are obligated to backup, remove, delete all Client’s data from the system, GreenNode Services upon the termination of using GreenNode Services for any reason.
• Clients understand and agree that GreenNode has the right (but has no obligation) to delete all Client’s data on the system, GreenNode Services after the termination of the Service with Clients.
• In accordance with (i) Relevant Regulations, (ii) Provisions in the agreement, GreenNode will remove all customer data from our system and storage device(s) after the termination of services.

Article 14. APPLICABLE LAW AND DISPUTE SETTLEMENT

• Applicable law:

  This Agreement is applied and explained in accordance with the laws of the Socialist Republic of Vietnam on all issues and aspects related to the Agreement.

• Jurisdiction:

  Clients and GreenNode agree that in the event of disputes and conflicts that Clients and GreenNode cannot resolve themselves by negotiation, conciliation, the case and the dispute will be resolved in the People's Court authorized where GreenNode registered its headquarters.

Article 15. MISCELLANOUS

• No waiver of rights:
  • Failure to exercise or delay the performance of any right, power or privilege under this Agreement by any party shall not be construed as a waiver of any such right, power or privilege in the Agreement. and this exercise of a part or a single right does not exclude the exercise of any right, power or privilege out of any right, right or privilege set forth in this Agreement.
  • If there is any future change in the laws and/or State policies that prevent Clients and GreenNode from achieving its basic goals while carrying out the work specified in the Agreement Under this Agreement, both parties agree to negotiate in good faith to amend and/or re-establish this Agreement in accordance with terms and conditions that may be accepted by both Parties.
• Transfer: Neither party may assign, by contract or in any other form, any rights or obligations under this Agreement without the prior written consent of the other party.
• Independent Agreement
  • The invalidation of one or several terms of this Agreement and/or the Service Agreement shall not affect the validity of the remaining terms, which shall remain binding and enforceable upon both the Client and GreenNode.
  • In the event that any provision of this Agreement is declared void by the Court, Clients and GreenNode will agree to make and sign another agreement in the spirit of this Agreement and the Agreement. Enforcement services, in which either party does not cooperate to execute and signs a new agreement as stated above, then that party must compensate for the entire damage to the other party.
• Entire Agreement
  This Agreement and the Service Agreement are the entire agreement between Clients and GreenNode and supersede all agreements, commitments, promises, verbally or in writing, prior to the signing date of the Agreement. Services and / or the date Clients started using the Services.

GreenNode IDP

Version 2026.1, effective from August 8th 2026

This Terms of Service (the "Agreement") sets forth the terms, conditions, and regulations governing the use of services provided by Vi Na Data Information Technology - Service Joint Stock Company ("GreenNode") and the Customer.

This Agreement applies to the following types of products and services offered by GreenNode:

- “GreenNode IDP”: The intelligent document processing platform developed by GreenNode (the "Service").

To use any service provided by GreenNode, the Customer must agree to all the terms and conditions of this Agreement. In the event that the Customer does not agree to any term of this Agreement, the Customer must immediately cease using GreenNode's services, and delete and remove all of the Customer's programs and data from GreenNode's system.

In the event of any conflict or inconsistency between the terms and conditions of this Agreement and the Service Agreements or any documents signed and sealed by the authorized representatives of GreenNode and the Customer, or the organization represented by the Customer, the provisions of such Service Agreements shall prevail.

GreenNode reserves the right to amend or supplement any and all contents of this Agreement at any time without prior notice or the prior consent of the Customer. GreenNode shall provide the Customer with written notice of such amendments prior to their effective date. Within thirty (30) days from the date of receipt of the notice, if the Customer does not accept such amendment(s), the Customer shall have the right to terminate the use of the Services or terminate the Agreement.

Article 1. Accounts and Login

• To use GreenNode’s Service, the Customer must have a valid login account created in compliance with GreenNode’s regulations.
• The Customer shall bear all responsibility, including legal liability, for all activities and actions conducted through the account during the use of the service. In the event of any loss or damage arising from the Customer’s disclosure of account information and/or password, GreenNode shall have no obligation to compensate the Customer.
• The Customer understands and agrees that, to prevent unintended loss of or interference with the account (such as hacking), the Customer shall not disclose (whether intentionally or unintentionally) their account information and password used to log in to GreenNode’s system to any party/person, including relatives. Concurrently, the Customer shall apply reasonable measures to secure their account. In any case where the Customer notices or suspects that their account has been accessed without authorization or that the password has been compromised, the Customer may (i) immediately change the password and/or (ii) notify GreenNode and follow the necessary procedures to temporarily lock the account to mitigate damages, in accordance with GreenNode’s customer complaint resolution process.

Article 2. Collection, Use, and Protection of Customer Information

• In accordance with Vietnamese law and for the purpose of entering into a Service Agreement between GreenNode and the Customer and providing the best support regarding account and service matters, the Customer must provide the following complete information (“Customer Information”) to GreenNode upon account creation:
  • For individual Customers: (i) Full Name; (ii) Nationality; (iii) Date of Birth; (iv) ID Card/Citizen Identity Card/Passport number, date of issue, place of issue; (v) Registered permanent address; (vi) Contact address; (vii) Email address; (viii) Phone number.
  • For Customers representing a legal entity, organization, or enterprise: (i) Name of the legal entity, organization, or enterprise; (ii) Business registration number, tax code; (iii) Registered head office address; (iv) Contact address; (v) Legal representative and their information as required for an individual Customer in section (a); (vi) Position/Title; (vii) Administrative email address; (viii) Name of the account administrator; (ix) Phone number of the account administrator.
• To ensure the legitimate rights and interests of the Customer, the Customer must provide accurate identification information to GreenNode. If the information provided by the Customer is incomplete and/or inaccurate, GreenNode has the right to refuse to receive or resolve any of the Customer’s complaints and/or refuse to provide the service until the Customer provides complete information, even if the Customer has made advance payment. In this case, the prepaid service fee will not be refunded.
• GreenNode commits not to sell, rent, or share Customer Information with any third party, except in cases where it is required to provide information by law, upon request from a Court, and/or a competent state authority.
• GreenNode will apply necessary technical and security measures as required by law and in accordance with GreenNode’s quality commitments to protect the Customer’s personal information. However, risks related to the provision and security of personal data, whether provided directly, by phone, over the internet, or via other technical means, will always be inherent, and NO TECHNICAL SYSTEM OR SECURITY MEASURE IS ABSOLUTELY SECURE or can defend against all hackers and tampers. Therefore, in the event that the Customer’s personal information is exposed due to hacking or other causes beyond GreenNode’s control, the Customer hereby agrees to release GreenNode from all related liability.
• GreenNode will use the collected Customer Information to send the Customer: (i) information about promotional programs, special offers, and important events of GreenNode (email marketing, promotional emails); (ii) notices regarding maintenance, upgrades of GreenNode’s servers and systems to improve service quality and changes in service operations; customer support; (iii) notifications about service fees and remaining (or nearly depleted) service capacity; (iv) communications to exchange and resolve the Customer’s inquiries and complaints during the use of GreenNode’s services. The Customer hereby irrevocably agrees that GreenNode has the right to use the Customer’s trade name, trademarks, and corporate image for promotional purposes as a partner of GreenNode and to advertise GreenNode’s services.
• When providing Customer Information with any personal data for the purposes set out in this Article 2, the Customer must read, understand, and agree to GreenNode’s Personal Data Protection Policy available at https://greennode.ai/terms-of-service/vietnam/privacy-policy.
• All Customer Information will be stored in GreenNode’s database and retained by GreenNode from the time it is provided until at least two (2) years after the Customer ceases to use all of GreenNode’s services and has fulfilled all obligations to GreenNode.

Article 3. GreenNode's Products and Services

• Provided that the Customer has agreed to and complies with Vietnamese laws and this Agreement, GreenNode grants the Customer a non-exclusive, non-transferable, and non-assignable right to use GreenNode’s Services for the term of this Agreement.
• To use GreenNode’s Services, the Customer must create an account, register for the service according to GreenNode’s instructions, and make full payment to GreenNode.

Article 4. Operation and Maintenance of GreenNode's Services

• GreenNode is responsible for operating and performing necessary tasks to provide and maintain the Service in accordance with GreenNode’s published Service Level Agreement (SLA) on its website https://greennode.ai, including periodic system maintenance for software upgrades and equipment serving the software’s operation.
• For the avoidance of doubt, maintenance and repairs (if any) will not include repairs for services provided by third parties, nor will they include fixing issues caused by errors in the Customer’s programs, operating system services, network services, and in cases of Force Majeure Events.
• In cases where maintenance requires a temporary suspension of the Service (e.g., restarting physical servers), GreenNode is responsible for providing reasonable prior notice to the Customer and ensuring the service interruption time complies with the Service Level Agreement.

Article 5. Prohibited Acts

• Exploiting the provision or use of the Service for the purposes of:
  • Acting against the Socialist Republic of Vietnam; harming national security, social order, and safety; undermining national unity; propagating war or terrorism; causing hatred and conflict among peoples, ethnicities, and religions;
  • Propagating or inciting violence, obscenity, depravity, crime, social evils, or superstition; undermining the nation’s fine customs and traditions;
  • Disclosing state secrets, military, security, economic, or foreign relations secrets, and other secrets prescribed by law;
  • Spreading distorted information, slander, or content that damages the reputation of organizations or the honor and dignity of individuals;
  • Advertising, propagating, or trading in prohibited goods or services; disseminating prohibited press works, literature, art, or publications;
  • Impersonating organizations or individuals and spreading false information that infringes upon the legitimate rights and interests of organizations or individuals.
• Unlawfully obstructing the provision of and access to legal information, or the provision and use of lawful services on the Internet by organizations and individuals.
• Unlawfully obstructing the operation of the “.vn” national domain name server system or the lawful operation of equipment systems that provide Internet services and online information.
• Illegally using passwords or cryptographic keys of organizations or individuals; private information, personal information, and Internet resources.
• Creating unauthorized links to the legitimate domain names of organizations or individuals; creating, installing, or spreading malicious software or computer viruses; illegally infiltrating or seizing control of information systems; creating attack tools on the Internet.
• Infringing upon the copyright or intellectual property rights of any organization or individual.
• Other acts prohibited by the laws of Vietnam.

Article 6. Customer's Use of the Service

• The Customer is responsible for self-managing and securing their login account information for using the Service and is liable for all actions performed by this account.
• The Customer represents and warrants that they will only use the Service for their own legitimate business activities and/or other lawful operations, and that to carry out these activities, the Customer has obtained all necessary licenses and approvals from competent state authorities as required by Vietnamese law.
• The Customer commits and warrants that they will not use the Service to perform any Prohibited Acts. Should the Customer use the Service to perform any Prohibited Act, GreenNode has the right to immediately suspend the service, lock the account, freeze all of the Customer’s data and information stored at GreenNode, and transfer it to the competent state authorities for handling in accordance with the law. All service fees previously paid by the Customer to GreenNode will not be refunded in any form.
• The Customer commits to comply with regulations and agreements related to economic sanctions and anti-money laundering as specified on the website: https://greennode.ai/terms-of-service/vietnam/agreement-concerning-economic-sanctions-and-anti-money-laundering.
• Except for the software and applications provided by GreenNode to the Customer along with GreenNode’s Service, the Customer hereby commits and warrants that all software and applications installed and used by the Customer on GreenNode’s infrastructure and services are fully licensed from the respective software/application developer or distributor. If the software or applications used by the Customer on GreenNode’s system or infrastructure, or connected to GreenNode’s infrastructure and services, are not fully licensed, pose a security risk to the system, and/or upon the request of the copyright owner, GreenNode shall have the right to suspend the service to the Customer without incurring any penalty or compensation.
• In the event of Force Majeure Events and/or unforeseen incidents, the Customer is responsible for cooperating with GreenNode to handle and rectify the situation to ensure service quality and/or mitigate potential damages. If the Customer fails to cooperate fully with GreenNode in handling and rectifying the incident and/or Force Majeure Event, GreenNode shall be fully exempt from all liability, including legal liability and/or liability for compensation or penalties for any damages or service interruptions suffered by the Customer.
• The Customer commits to comply with the obligations and responsibilities related to cross-border data transfer (if applicable), detailed at https://greennode.ai/terms-of-service/vietnam/regulations-on-the-provision-of-cross-border-information.
• If GreenNode receives a warning that the Customer is using the Service for transactions that show signs of legal violation or that affect GreenNode’s system, GreenNode will send an email notification requesting the Customer to resolve the issue within a reasonable time. If the Customer does not respond or responds but fails to resolve the issue, GreenNode has the right to unilaterally suspend the Service to the Customer without prior notice until the violations are rectified or until the service term expires. The Customer will be unable to use the Service during the violation handling period, and GreenNode is not obligated to refund or compensate the Customer in this case.

Article 7. Customer Input Data

• Any content uploaded, entered, sent, posted, displayed, or otherwise provided (hereinafter collectively referred to as “provide”) by the Customer and/or the Customer’s end-users (hereinafter collectively referred to as the “Customer” for the purpose of this provision) into or through the Service (“Input Content”), including but not limited to prompts, text, URLs, code, or other information, data, datasets, content, documents, or resources for the purpose of requesting or directing the Service to generate, provide, or respond with output content or data (in forms such as text, characters, images) to the Customer (“Output Results”).

  (Input Content and Output Results are hereinafter collectively referred to as Customer Data).

• The Customer hereby represents and warrants that the Customer is the legal owner and/or has been legally granted the rights to all Input Content that the Customer provides into or through GreenNode’s Service. Furthermore, the Input Content shall not contain any material that:
  • Is defamatory, or insults the honor, reputation, or dignity of others;
  • Discriminates based on race, sex, religion, nationality, disability, sexual orientation, or age;
  • Infringes on intellectual property rights;
  • Impersonates any person or misrepresents the identity or affiliation of any person;
  • Is deceptive or likely to deceive any party;
  • Contains inappropriate, offensive, or objectionable content or material to any individual or organization (such as pornographic, violent, inciting violence, exploitative, or abusive content);
  • Breaches any legal duty owed to a third party (such as a contractual duty or a duty of confidence);
  • Promotes or advocates illegal activities;
  • Threatens, abuses, or invades another’s privacy, or causes annoyance, inconvenience, or needless anxiety;
  • Gives the impression that it emanates from or is approved or endorsed by GreenNode, contrary to fact;
  • Advocates, promotes, or assists any unlawful act (such as copyright infringement, fraud, or cybersecurity attacks);
  • Violates the laws of Vietnam and/or the country from which the Input Content is uploaded by the Customer; or
  • Is any Input Content intended to request or direct the Service to generate any Output Results containing any of the content mentioned above.
• The Customer agrees to grant GreenNode the right to store and process Customer Data for the purpose of providing the Service to the Customer. GreenNode will not copy, modify, use, or provide Customer Data to any other individual or organization, except upon the request of a competent state authority in accordance with the law; in such a case, GreenNode must notify the Customer before providing the data, unless such notification violates the laws of Vietnam.
• For the purpose of providing the Service, the Customer agrees to allow GreenNode to use Customer Data for the Service’s artificial intelligence system to perform machine learning. For the avoidance of doubt, the system’s machine learning will not include copying or disclosing the Customer’s Customer Data in any form.
• Should GreenNode discover and/or receive any complaint, warning, or request from any third party regarding the use or distribution of Input Content in violation of the above commitments, GreenNode will forward all such complaints, warnings, or requests to the Customer. The Customer commits to receive and handle these complaints within a reasonable time as requested by GreenNode and will take all reasonable measures to ensure that GreenNode will not bear any related liability. If the Customer fails to receive or receives but does not handle the issue, or if GreenNode has reasonable grounds to believe it is a serious violation, GreenNode has the right to unilaterally suspend the Service to the Customer without prior notice until the violations are rectified or until the end of the service term. Unless the Customer requests to terminate the Service prematurely and complies with GreenNode’s regulations on service suspension, the Customer remains obligated to pay all costs associated with the Service during the period of suspension due to the aforementioned complaints.
• In the event that the Customer’s Input Content contains any personal data as defined by current laws on personal data protection, the Customer agrees and commits to comply with the obligations under current laws on personal data protection and the provisions of the Contract or agreement between GreenNode and the Customer regarding the protection of personal data when using GreenNode’s Service, including but not limited to the obligations of the data controller/data controller and processor regarding ensuring the data subject’s consent for any personal data processing activities arising from the creation and use of the Service.
• When the Service is terminated for any reason, GreenNode will delete all Customer Data from its systems and storage devices after the termination of service provision to the Customer, in accordance with (i) relevant legal regulations; and/or (ii) the parties’ agreement in the Contract.

Article 8. Limitation of Liability

• GreenNode’s Service is provided on an “as is” and “as available” basis, and GreenNode makes no warranty whatsoever regarding its complete fitness for the Customer’s intended use or the effectiveness of the Service for the Customer and the Customer’s products. Except for matters that cannot be excluded or limited by applicable law, GreenNode provides no warranties, conditions, representations, or terms (express or implied) for anything, including but not limited to, the absolute availability and security of GreenNode’s Service. The Customer hereby agrees to be responsible for the selection of GreenNode to achieve its intended results, for the installation and use of, and for the results obtained from the use of GreenNode’s Service.
• The Customer understands and agrees that the Output Results received through the Service are only suggestions and cannot completely replace normal verification and cross-checking steps performed by qualified personnel in assessing the legality and validity of Customer Data information, extracting data from the Customer’s Input Content for system input, and comparing the Customer’s actual information with the Output Results received through the Service. The final decision on the use of the Output Results rests entirely with the Customer. The Customer agrees to bear any risks arising from or related to the decision to use the Output Results for any purpose and voluntarily releases GreenNode from all liability related to any errors, inaccuracies, or any fines or damages (if any) when the Customer uses the Output Results received from GreenNode’s Service.
• In no event shall GreenNode be liable to the Customer, or to any other party, for any indirect, special, incidental, or consequential loss or damage arising from the use or inability to use GreenNode’s Service, including but not limited to damages for loss of profits, business opportunities, data corruption or loss (including but not limited to Customer data or the data of Customer’s users), information security breaches, or service interruptions.
• Unless otherwise stipulated in GreenNode’s Service Level Agreement at the link: https://greennode.ai/terms-of-service/vietnam/service-level-agreement or by agreement between the parties, the Customer hereby expressly and irrevocably declares, acknowledges, and agrees that, throughout the term of this Agreement and even after its termination for any reason, the Customer voluntarily releases GreenNode from all liability related to any errors, inaccuracies, or any fines or damages (if any) when the Customer installs and uses, and for the results obtained from the use of GreenNode’s Service.
• In all cases, GreenNode’s total liability for compensation and penalties under the Service Level Agreement to the Customer for all damages arising from or related to GreenNode’s Service due to GreenNode’s fault shall not exceed the service fees used by the Customer in the three (03) months immediately preceding the event that caused the damage.

Article 9. Payment

• Depending on the agreement between the Customer and GreenNode, payment of service fees may be made before or after the Service is initiated.
• In case of prepayment: The Service requested by the Customer will be initiated after the Customer has fulfilled the payment obligation. Unless otherwise specified in this Agreement, the amount prepaid by the Customer to GreenNode will not be refunded under any circumstances.
• In case of post-payment: The Customer must pay GreenNode on time as agreed. If the Customer is late with payment, GreenNode may suspend the provision of the Service to the Customer without liability; in addition, the Customer shall pay interest to GreenNode at a rate of 0.04% on the total overdue amount for each calendar day of late payment until GreenNode receives the full payment and interest from the Customer.
• In some cases, GreenNode may require the Customer to make a security deposit to guarantee payment. This deposit amount will be used to offset against the Services that the Customer has used but has not yet fulfilled the payment obligation to GreenNode. The deposit will be refunded to the Customer, without interest, after the Customer completely ceases using GreenNode’s Service and has fulfilled all obligations to GreenNode, especially financial obligations.
• Invoicing: GreenNode will issue valid financial invoices in accordance with legal regulations, based on the information provided by the Customer.

Article 10. Force Majeure

• Within the scope of this Agreement, a Force Majeure Event is understood as an event that occurs objectively, is unforeseeable, and cannot be overcome despite applying all necessary measures and available capabilities, leading to one or both Parties being unable to perform their rights and obligations under this Agreement. This includes, but is not limited to, any acts of war or other actions by military forces, terrorism, riots, civil commotions, sabotage, acts of vandalism, actions or restrictions by State Authorities, national emergencies, epidemics, blockades, power outages, accidents, fires, floods, earthquakes, tsunamis, or other natural disasters or acts of God (but does not include strikes and lockouts for pressure), computer system failures, computer viruses, hackers, or cyber-attacks.
• The Party affected by a Force Majeure Event will be exempt from performing its obligations under this Agreement if and to the extent that the performance of such obligations is prevented by the Force Majeure Event, provided that it has taken all necessary measures to overcome it. The Party unable to perform its obligations due to the direct impact of such a Force Majeure Event must immediately notify the other Party in writing of the impact on its responsibilities to perform its obligations under this Agreement.
• If a Force Majeure Event lasts for more than a cumulative ninety (90) Working Days, either Party has the right to terminate this Agreement without having to compensate the other Party in any amount.

Article 11. Confidentiality

• Within the scope of this Agreement, Confidential Information means information, documents, and data formed or arising from the process of negotiating, signing, and performing this Agreement, including but not limited to information provided by one party to the other in written form, electronic data messages, or any other form consistent with legal regulations and the agreement of both Parties.
• The party receiving Confidential Information (Receiving Party) shall not use the Confidential Information of the disclosing party (Disclosing Party) for any purpose not expressed in this Agreement, unless this Agreement permits the disclosure of the Disclosing Party’s Confidential Information to the Receiving Party’s employees and contractors who need to know such Confidential Information for the purpose of performing this Agreement. These recipients are also obligated to maintain the confidentiality of the Confidential Information with the same obligations as the Receiving Party. The Receiving Party commits to making efforts to protect the Confidential Information as it would its own.
• Exceptions: Confidential Information shall not include any information that: (a) was officially known to the Receiving Party at the time of disclosure; (b) is disclosed to the Receiving Party by a third party with the right to disclose and not bound by any confidentiality obligations or restrictions; (c) was publicly known at the time of disclosure through no fault of the Receiving Party; or (d) is independently developed by the Receiving Party without access to or use of the Disclosing Party’s Confidential Information. In addition, the Receiving Party shall be permitted to disclose the Disclosing Party’s Confidential Information for the expansion and cooperation between the two Parties, provided that such disclosure is approved in writing by the Disclosing Party. The Receiving Party shall also be permitted to disclose to tax and legal advisors or as required by a court or relevant state regulatory agency.
• Upon the termination of this Agreement for any reason, the Receiving Party must return to the Disclosing Party all originals and copies of documents provided to the Receiving Party in any form that contains or represents the information, including but not limited to computer source code, disks, drawings, specifications, manuals, or other printed or created documents (including but not limited to documents stored in machine-readable format) or destroy them upon the request of the Disclosing Party.
• Within thirty (30) days after the termination of this Agreement, the Receiving Party shall transfer to the Disclosing Party all Confidential Information belonging to the Disclosing Party that was transferred to the Receiving Party under this Agreement.
• This clause shall survive for a period of twenty-four (24) months from the date of termination of the Agreement.

Article 12. Term and Termination

• Term: This Agreement shall have a term as specified in the Service Agreement between GreenNode and the Customer.
• This Agreement shall be terminated prematurely upon the occurrence of one of the following events:
  • The Customer and GreenNode agree to terminate the Contract/Agreement prematurely;
  • The Customer or GreenNode is forced into dissolution or bankruptcy by a decision of a competent State Authority;
  • The Customer commits any Prohibited Act;
  • One party breaches an obligation, commitment, representation, or warranty in this Agreement and fails to remedy it within seven (7) Working Days from the date of receiving a notice/request from the other party;
  • The Customer violates regulations related to economic sanctions and anti-money laundering.
• In the event that the Customer actively terminates the Contract/use of the Service before the agreed time, or the Contract/use of the Service is terminated due to the Customer’s breach, the entire value paid by the Customer to GreenNode will not be refunded.

Article 13. Applicable Law and Dispute Resolution

• Applicable Law: This Agreement shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam on all matters and aspects related to the Agreement.
• Jurisdiction: The Customer and GreenNode agree that in the event of disputes or conflicts that cannot be resolved by negotiation and mediation, the case or dispute shall be resolved at the competent People’s Court where GreenNode has its registered head office.

Article 14. Miscellaneous Clauses

• No Waiver
  • The failure or delay by any party to exercise any right, power, or privilege under this Agreement shall not be deemed a waiver of any such right, power, or privilege in this Agreement, and the partial or single exercise of any right shall not preclude the exercise of any other right, power, or privilege provided in this Agreement.
  • If there are any future changes in laws and/or state policies that prevent the Customer and GreenNode from achieving the basic objectives while carrying out the work specified in this Agreement, the two parties agree to negotiate in good faith to amend and/or re-establish this Agreement under terms and conditions acceptable to both Parties.
• Assignment: Neither party may assign, whether by contract or any other means, any right or obligation under this Agreement without the prior written consent of the other party.
• Severability
  • The invalidity of one or more clauses in this Agreement and/or the Service Agreement shall not affect the validity of the remaining clauses, and those remaining clauses shall remain binding on the Customer and GreenNode to enforce.
  • In the event that any provision of this Agreement is declared void by a Court, the Customer and GreenNode shall agree to create and sign another agreement consistent with the spirit of this Agreement and the Service Agreement to be enforced. If either party fails to cooperate in creating and signing a new agreement as stated above, that party must compensate the other party for all damages.
• Entire Agreement: This Agreement and the Service Agreements constitute the entire agreement between the Customer and GreenNode and supersede all prior agreements, commitments, and promises, whether oral or written, before the signing date of the Service Agreement and/or the date the Customer begins to use the Service.